Chime is dedicated to helping our members lead healthy financial lives. That’s why we offer an award-winning bank account that doesn’t charge unnecessary fees, gives members early access to their paychecks, and helps them save money automatically. Hundreds of thousands of people use the Chime mobile app and debit card to make purchases, track spending, save for the future, and more. Our members love Chime and use it daily.
We believe that the big banks fail to help their members achieve financial health - and in many cases work against it, charging hundreds of dollars in hidden fees and pushing products that drive people into debt. We don’t think it needs to be this way, so we’re out to beat them.
We have one of the most experienced management teams in Fintech and just raised $20M in funding from top-tier investors to fuel our rapid growth. If you’re looking to join a small but fast-growing company with a beloved, daily-use product and an authentic mission that puts people first, we want to meet you.
We’re looking for a leader of our Member Services team (customer support and success) to help us build an exceptional customer service experience for our members. This role will be responsible for both the strategic planning and operational execution of Chime’s multi-channel service experience, with direct responsibility for the performance metrics and overall customer satisfaction scores of the business unit. The ideal candidate will have a proven track record of leading successful service teams and implementing plans, programs and processes focused on driving customer satisfaction and cost efficiency. Success in this role will involve not only providing high quality, cost-efficient service but also increasing customer lifetime value through better conversion, retention and growth.